Return and Exchange Policy:
1- You have 14 days from the date you received any item to apply for a return or exchange. And shipping costs are borne by the buyer, provided that the product is unopened and intact, the product carton is also intact, and all its attachments are intact. After verification, the amount will be returned within 14 working days.
2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 14 days from the date of its receipt and you will be refunded the price of the item in addition to the shipping cost that you paid upon purchase.
3- The amount will be transferred within 14 working days by bank transfer.
Some common questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it has a defect, you can return the product within 14 days from the date of its receipt, provided that it is in the same condition in which you received it with the original box intact and/or the packaging intact, as soon as we receive the returned product, we will examine it, and if found If the product is defective or damaged, we will return the product value paid with any shipping fees that were paid, within 14 days from the date of your request to return the product.
Q: When is "return or exchange" not possible?
There are some cases when it is difficult for us to support a return or exchange:
1. If the return is requested outside the specified time frame of 14 days for intact products or 30 days for defective or out-of-specification items from the day of receipt.
2. If the product has been opened, used, damaged, or not in the same condition that you received it.
3. Specific non-returnable categories such as underwear, cosmetics, socks...etc.
4. Defective products covered by the manufacturer's warranty
5. Any consumable product that has been used or installed.
6. Anything missing from the package you received including price tags, labels, original packaging, free accessories, and accessories.
7. Fragile and personal hygiene products
Q: Who pays the shipping fees when returning the product?
You can return the product within 14 days of the delivery date, and it is shipped by the customer to our address, and Romoz Store does not bear the shipping cost unless the product is not intact or broken, then the shipping cost will be borne by Romoz Store.
